Game Support

How do I keep my cafe on a new phone?

Sign in to Google Play Games (Android) or Game Center (iPhone) on your old phone and play for a moment: the game saves a copy of your cafe to your account. On the new phone, install the game, sign in with the same account, and tap “Load my saved cafe” when it is offered.

I bought jade but it did not arrive.

Close the game completely and open it again: a purchase that went through while the game was closed is delivered at the next start. If it still has not arrived, email us with the order number from your Google Play or App Store receipt.

I am not on the Top Baristas board.

The board counts perfect drinks served this week, starting Sunday, and needs you signed in to Google Play Games or Game Center. Your score can take a minute to appear after a perfect drink.

Reminders are not arriving.

Turn on Reminders in the game's Settings, then check that your phone allows notifications for Tz'ikin Cafe. Reminders never arrive between 10 PM and 8 AM; ones due at night wait until morning.

How do I stop sharing play data or delete it?

Turn off “Share anonymous play data” in Settings. To delete what was already sent, email us the install ID shown at the bottom of Settings. Details are in the privacy policy.

How do I start over?

In Settings, tap “Reset all progress”. Your name, settings, jade and perks stay; everything else goes back to the first day.

The game shows no ads and does not sell data. Read the full Tz'ikin Cafe game privacy policy.